Donald P. Burton

(313)969-2302

19221 Mitchell Detroit, Mi.48234

Telecommunications Specialist

Safety and service-oriented Telecommunications Technician with 9 years career experience in telecommunications, wireless, and cable environments. Dedicated professional with expertise in installation and maintenance of telecommunication equipment, computer hardware systems and software, and analog and digital diagnostic and repair techniques. Possesses excellent time management and organizational skills.

-Available for travel and relocation-

Areas of Expertise		Certifications & Licenses
Installation Service & Repair		CDL-A & Air Brake License	Hazardous Materials
Project Management	Safety Procedures	Hi-Low Operator	Order Picker Operator
Survey Auditing	GO 95	Homeland Security Clearance	Reach Truck Operator

 

Functional Summary

Telecommunications

·         Analytical and organized in approach using root-cause analysis to identify problems

·         Carrying out quality control audits and safety inspections

·         Managing and prioritizing a busy workload

·         Analyzing networks and systems & implementing new ones

·         Managing client expectations

·         Handling customer facing situations

·         Installing and repairing software, DSL, and T1 cable

·         Producing concise field notes (final drafts) staking sheets, blueprints, permits, pole safety, and          ROW

·         Understanding of outside plant

·         Understanding of electrical and industry standard safety procedures, codes, and blueprints

·         Capable of explaining complicated telecommunications concepts to non-technical professionals

·         Expertise in the development and implementation of voice and data equipment

·         Experienced in the design, configuration and maintenance of numerous telecom systems,   hardware and software applications

·         Capable of providing high levels of technical and telecommunications engineering support

·         Excellent communicator that collaborates with team members and consults with third party vendors to achieve goals

·         Proven ability to analyze existing systems and schedule upgrades to increase performance and productivity

·         Strong understanding of switching systems, mail, cabling, PBX and fiber optics

·         Created supporting documentation for systems and software usage and control

Logistics

·         Scheduling and planning delivery routes

·         Effectively dealing with conflicting demands

·         Having excellent standards of reasoning

·         Knowledge of international and domestic shipping programs

·         Overseeing the planned maintenance of vehicles

·         Collecting delivery instructions from appropriate sources and verifying instructions and routes

·         Driving a tractor-trailer combination or a truck with a capacity of at least 26,000 pounds Gross Vehicle Weight

·         Checking vehicles to ensure that mechanical, safety, and emergency equipment is in good working order

·         Maneuvering trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned

Experience

UPS, Detroit, MI Large Business Driver: Delivery and pick-ups to designated business and residential customers, hazmat transport, DOT regulated	11/2014 - Present
Conway Truckload, Joplin, MO Heavy Tractor-Trailer Truck Driver: OTR delivery & pick-up to and from designated destinations (docks), DOT regulated	07/2013 - Present
Lowe’s Corporation, Madison Heights, MI W.E. Team Specialist: All store knowledge, assisted in all store depts and all customer needs.	03/2011 – 08/2012
AT&T, Detroit, MI Communications Specialist: Install & repair of all AT&T services, from central office to customer prem. cat 3, cat 5, cat 5e, cat 6, coax, copper, fiber, T1, slick hut , OSP fielding, C.O. switch system, x-box, go 95/128/165 rules,DSO/DS1/DS3 circuits, DSL, F1 & F2	04/2001 – 01/2010

Education

Argosy University, Pheonix, AZ Business Management w/ Global Management

07/2014 - present

 

All Stars Trucking, Detroit, MI CDL-A & Air Brake License	02/2013 - 06/2013
Mika Systems, Bingham Farms, MI A+ & CCNA Certification	09/2006 – 11/2006
Southfield High School, Southfield, MI General Education Diploma	09/1991 – 06/1995

References

-Available upon request-

Special Awards

AT&T:  Tech Safety Award, Above and Beyond , Customer Satisfaction Award, Safe Driving Award

Lowe's Home Improvement: Customer Satisfaction Award